Thank you for shopping with Ezrogay. We are committed to providing high-quality Adjustable Dumbbells and Yoga Mats. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

We accept returns within 14 days of the date your order is delivered.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be returned in its original packaging with all accessories and components.
• Include proof of purchase or your order confirmation.

Items that have been assembled, used, damaged through misuse, or altered after delivery are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

• Used or assembled products.
• Products damaged due to improper handling or misuse.
• Clearance or final sale items (if applicable).
• Customized or personalized products (if applicable).

Return Process

To request a return:

1. Contact our customer support team within 14 days of receiving your order.
2. Provide your order number and the reason for your return.
3. If your return is approved, we will provide return instructions.
4. Carefully package the item and ship it to the return address provided by our support team.

Please do not return any item without prior return authorization.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 2 business days to your original payment method.

Please note that your bank or payment provider may require additional time before the refund appears in your account.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or issue a full refund at no additional cost.

Return Shipping

If the return is due to our error, including damaged, defective, or incorrect products, we will cover the return shipping costs.

For all other approved returns, customers may be responsible for return shipping charges unless otherwise stated.

Exchanges

We offer exchanges for damaged or defective products, subject to product availability. If you wish to purchase a different product, you may return the eligible item and place a new order.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Ezrogay

Website: https://ezrogay.shop/

Contact Page: https://ezrogay.shop/contact-us/

Email: support@ezrogay.com

Phone: +1 (308) 532-5100

Address: 611 E 4th St, North Platte, NE 69101, United States

Business Hours: Monday – Friday, 9:00 AM – 7:00 PM (USA Time)

Thank you for choosing Ezrogay. We appreciate your trust and are committed to providing premium fitness equipment, dependable customer service, and a smooth, worry-free shopping experience.